Welcome to the "Working Safe, Working Smart" training program for workplace safety. The focus of this training is on the interaction between DHS staff and clients or the general public. The training presents an approach for determining safety needs within DHS and identifying a broad outline of areas that might require safety planning.
Who should take this training?
"Working Safe Working Smart" (Field Safety and Office Safety) is an online training program on workplace safety. The training identifies techniques for field safety, office safety and interviewing. Employees who make home calls and field visits are mandated by law (Lisa’s Law) to take either the online course or attend a live classroom course. Managers and supervisors are also encouraged to attend.
Note: Employees that have successfully completed the Child Welfare Training Institute (CWTI) meet the requirements of Lisa's Law and need not take this course.
The program's purpose is to stimulate thinking about personal safety. It attempts to represent staff concerns in a concise and focused manner. The overriding theme is planning--planning for individual department action when resources are limited, yet action is needed.
To increase the knowledge, skills, and attitudes of staff in the recognition and early detection of emotionally charged situations (reports or cases) and teach them brief risk assessment techniques. This would:
Increase the assessment ability during early contact.
Prevent exacerbation in some cases.
Allow appropriate further referral in other cases. (For example, team field visits and the use of law enforcement and security personnel.)
To improve the knowledge, skills and attitude of staff members in the use of crisis intervention methods to defuse or channel client's aggressive or hostile behaviors into more productive and therapeutic non-physical actions.
How to Complete the Course
We recommend that you complete each module in the order it is presented--from "Introduction to Personal Safety" to "Post Incident Trauma." You may want to plan for several sessions, perhaps completing one module at a time. This may help you absorb the information better.
An Important Note: Throughout the course, the computer will ask you to respond to questions and submit your answer. While it's tempting to skip the questions, you will miss important information by doing so. When you click "submit" after answering the question, you will receive valuable feedback and learning points.